Company Name: Dell
Education : Any Graduate
Experience : 0-2 Years
Job Location : Hyderabad
Job Role : Technical Support Associate
Job Description :
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Graduate or Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/ Domestic Calling experience.
- Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Interview Timings: 11:00 am to 2:00 pm
Dell Hyderabad Walkin Date: 28th 29th 30th January 2017
Address:
Dell Walkin Hyderabad Interview Venue:
Plot No. 42, Hi-tech City,
Near Cyber Tower,
Madhapur, Hyderabad,
Telangana 500081
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